Privacy Policy


E-Lumin8 Pty Ltd trading as Help Connect Australia ABN 84 624 307 259 (Help Connect Australia) offers a platform for new and potential immigrants to Australia (other than those persons resident in the United Kingdom or any country in the European Union) (Immigrants) to access a variety of services and for Australian businesses to offer their services to these Immigrants.

This Privacy Policy applies to the collection and processing of personal information by Help Connect Australia.


Help Connect Australia recognises the importance of the privacy of individuals. In conducting its business, Help Connect Australia collects personal information. This Privacy Policy aims to allow individuals to make their own choices about how Help Connect Australia uses this personal information.

This Privacy Policy sets out how Help Connect Australia manages personal information to meet its obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles. This Privacy Policy complies with the requirements of the Privacy Act.

Some of Help Connect Australia's actions with respect to employee records are exempt from regulation under the Privacy Act and, therefore, this Privacy Policy.


Personal information generally means information or opinions about a person who is reasonably identifiable from that information. Personal information includes sensitive information.

Sensitive information includes but is not limited to information about a person’s political philosophical or religious beliefs or associations, racial or ethnic origin, sexual orientation , criminal record as well as health, genetic and biometric information about a person.

Terms are more fully defined in the Privacy Act.

Why do we collect personal information
Help Connect Australia collects personal information from you for the following purposes (together, the Primary Purpose):
  1. to communicate with you;
  2. to help Help Connect Australia review, manage and enhance its services under this portal;
  3. for administration purposes; and specifically for Immigrants:
  4. to provide details of a range of the services under our portal
  5. to provide you with information about services you request, including disclosing your personal information to service providers in whom have expressed an interest in obtaining services from;
  6. to provide you with news about any of Help Connect Australia's services and to advertise the services you may wish to source;
  7. to personalise and customise your experience with Help Connect Australia;
  8. to promote and market services which Help Connect Australia consider may be of interest to you and advise you of any offers, promotions and marketing campaigns that may be of interest to you; and for service providers and their employees:
  9. to facilitate the marketing of services to Immigrants that you or the organisation which employs you offers.
In addition to the Primary Purpose, Help Connect Australia may use the personal information it collects and you consent to Help Connect Australia using your personal information to:
  1. manage and enhance services;
  2. manage and enhance your experience on Help Connect Australia's website and domains;
  3. conduct surveys or promotions;
  4. investigate any complaints about, or made by you, or if Help Connect Australia have reason to suspect you have breached any relevant terms and conditions; and
  5. as required or permitted by any law.
Unless otherwise provided by law, Help Connect Australia will not collect, hold, use or disclose sensitive information without your consent. Notwithstanding the above, Help Connect Australia will comply with its obligations under Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).
What personal information is collected and how it is collected
The nature and extent of personal information Help Connect Australia collects varies depending on your particular interaction with Help Connect Australia. Help Connect Australia will obtain personal information directly from you through this portal. Personal information that we commonly collect from you may include but is not limited to: If you are an Immigrant:
  1. your name and e-mail address;
  2. the nature of services being sought by you;
  3. If you or your employer are a service provider:
  4. your name and contact details (including e-mail address and telephone number);
  5. any other personal information you may provide to us, including pictures of you if you provide them to us; and
  6. the type of services you wish to market and offer;
Help Connect Australia collects this information primarily through its website, by you providing us that information through your interactions on the website or through any other means of communication with us. Help Connect Australia may also collect information that is not personal information, such as data relating to your activity on its website such as your device information including your location, unique identifiers and device type and your connection information including your IP address, browser type, session information.
How Help Connect Australia uses personal information

Help Connect Australia will only use and disclose your personal information in accordance with this Privacy Policy and the Privacy Act:

  1. for purposes which are related to the Primary Purpose or for purposes otherwise set out in this Privacy Policy;
  2. if we obtain your consent to do so; or
  3. if otherwise required or permitted by law.

Help Connect Australia will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.

Additionally, we will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any law or other regulatory requirement.

Help Connect Australia uses the contact details of personnel of those organisations who offer services on this portal for the purpose of contacting those entities and conducting its business relationships with those organisations.

Website analytics

To improve your experience, Help Connect Australia may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that Help Connect Australia's website may place on your computer as a tool to remember your preferences. Cookies also allow us to advertise to you on third party web sites after you have visited Help Connect Australia's website. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of Help Connect Australia's website.

Help Connect Australia's website may contain links to other websites. Please be aware that Help Connect Australia is not responsible for the privacy practices of such other sites. When you go to other websites, we advise you to be aware and read their privacy policy.

Help Connect Australia's website uses various web analytics services such as Google Analytics which track website traffic data. Google Analytics and similar web analytics services do not identify individual users or associate your IP address with any other data held by them. Help Connect Australia may use reports provided by Google Analytics or similar services to help it understand website traffic and webpage usage.

By using Help Connect Australia's website, you consent to the processing of data about you by Google Analytics and/or similar service provides for the purposes set out above.

How Help Connect Australia discloses personal information
Help Connect Australia does not use or disclose any personal information about individuals without their consent, unless:
  1. in accordance with the Primary Purpose or as otherwise set out herein;
  2. required or permitted by law; or
  3. to protect the personal safety of any member of the public.

Help Connect Australia may disclose personal information to third party service providers within Australia, in addition to regulatory authorities and ethics committees as required and permitted under the Privacy Act. Personal information may be disclosed to Help Connect Australia's contractors and service providers who assist and support Help Connect Australia to give effect to the Primary Purpose or other purpose set out in this Privacy Policy as well as contractors and service providers who provide Help Connect Australia with storage and IT services.

It is unlikely that Help Connect Australia will disclose personal information to overseas recipients.

Important Information
For the avoidance of doubt, the following information is commonly disclosed to other users via Help Connect Australia's online platform:
  1. Your contact details (full name and e-mail address)); and
  2. The nature of the services you wish to obtain or the nature of the services you wish to offer.

For Immigrants, your e-mail addresss will be made available to other users (service providers) in whom you have expressed an interest obtaining services from. For service providers, if you have provided us with personal information as part of your offer of services (for example a photo of you or your personnel), this may also be made available through the website.

You can access the personal information Help Connect Australia holds

If at any time you want to update or know what personal information Help Connect Australia holds, you are welcome to access your record by contacting Help Connect Australia using the details set out below. Your information will generally be made available to you within 30 days of receiving your request.

If you make such a request, you will be asked for identification so that Help Connect Australia can verify your identity before providing you with your personal information. If you require personal information to be presented in an alternative format, Help Connect Australia will make reasonable efforts to accommodate you. If there is an associated charge to Help Connect Australia in order to retrieve your personal information, we will advise you of the charges that you would be responsible for and obtain your authorisation before proceeding.

Help Connect Australia may not be able to give you access to personal information where such access would result in disclosure of other individuals’ personal information, would result in a breach of a contract, or would result in disclosure of trade secrets or other proprietary business information belonging to Help Connect Australia or a third party.

Help Connect Australia reserves the right to not provide access to individuals if the request for access is frivolous or vexatious, or falls into another relevant exception category. Help Connect Australia may impose reasonable charges for such access.

Changing and deleting the personal information Help Connect Australia holds

Help Connect Australia will take reasonable steps to ensure personal information is accurate, up-to-date and complete and notify you of any such changes. If you wish to update your personal information, please contact Help Connect Australia to amend your record accordingly (see contact details below).

If you wish to have your personal information deleted, please contact Help Connect Australia and Help Connect Australia will take all reasonable steps to delete it. In circumstances where Help Connect Australia is required to retain personal information, it may not be able to delete your personal information. Such circumstances may include, for example, where Help Connect Australia is required to retain personal information by law or regulation, to continue to manage certain programs, for the purpose of actual or possible legal proceedings, or for certain necessary business purposes.

Storage and security of your personal information

Help Connect Australia will take commercially reasonable steps to keep secure all personal information from misuse, interference, loss and unauthorised access (including password protection). However, Help Connect Australia cannot guarantee that third parties will never be able to defeat its security measures or use your personal information for improper purposes; for example, Help Connect Australia does not control or monitor web sites to which Help Connect Australia may provide a link. This Privacy Policy does not apply to third party websites.

Personal information is stored on secure servers, cloud servers, or in hardcopy paper records stored in a secure location. Help Connect Australia requires its directors, officers, employees and/or agents to protect the confidentiality of any personal information held by Help Connect Australia.

Where personal information is disclosed by Help Connect Australia to third parties, such third parties are required to maintain the confidentiality and security of all personal information held by it on our behalf.

We will take reasonable steps to destroy or de-identify any personal information held by us if we no longer need to hold the information for the purpose it was collected and we are not otherwise required by law to retain the information.

What to do if you have a problem or question

If Help Connect Australia becomes aware of any ongoing concerns or problems relating to other privacy practices, it will take these issues seriously and work to address these concerns.

If you have any further queries relating to this Privacy Policy, you wish to receive a soft PDF copy version of this Privacy Policy, or you have a problem or complaint on how Help Connect Australia deals with personal information, please contact Help Connect Australia (see contact details below). In order to lodge a complaint with us, please contact us using the details below with the following information:

  1. Your name and e-mail address; and
  2. Details of the alleged breach of privacy.

Help Connect Australia takes complaints seriously, and upon receipt will examine the complaint and investigate or review internal procedures to ensure Help Connect Australia continues to comply with the Privacy Act.

Please allow us 30 days to investigate your complaint, after which we will contact you to resolve the issue.

Future changes

Help Connect Australia reserves the right to review, and if necessary, change this Privacy Policy. Help Connect Australia will post changes to this Privacy Policy on its website.

Contact details for Help Connect Australia

You may write to Help Connect Australia by e-mailing us at: [email protected]

You may also telephone us on: +61 3 8782 3777


If you have any questions regarding this Privacy Policy or require further information, please contact Help Connect Australia's Custumer Support Officer (see contact details above).

Should there be a discrepancy between this Privacy Policy and the applicable legislation at any time, the applicable legislation at that time will prevail.

Please note that Help Connect Australia reserves the right to amend or cancel this Privacy Policy at any time at its absolute discretion.